Shipping Policy

At Optimized FR, we know you want your order in your hands and put to work as quickly as possible. We make every effort to process and ship orders promptly and keep you informed along the way.

Shipping Rates

Optimized FR offers standard shipping for a flat rate of $8.00 on eligible orders within the contiguous United States.

From time to time, we may offer free shipping, discounted shipping, or other promotional shipping offers. Any applicable shipping promotion will be displayed at checkout.

Processing Times

Orders are typically processed and prepared for shipment within 1–2 days after the order is placed. In rare circumstances, processing may take up to 3 days.

Optimized FR regularly processes and prepares orders seven days a week, including weekends. However, carrier pickup, acceptance, and transit schedules may vary on weekends and holidays.

During periods of unusually high order volume, product launches, promotions, severe weather, holidays, or other unexpected circumstances, processing may take longer. If we anticipate a significant delay with your order, we'll make reasonable efforts to let you know.

Shipping Carriers

Optimized FR currently ships using USPS, UPS, and FedEx.

The carrier and shipping service used for an order may be selected by Optimized FR based on the destination, package size, delivery time, carrier availability, and other shipping considerations.

Unless a specific shipping service is offered and selected at checkout, placement of an order does not guarantee shipment through a particular carrier.

Delivery Estimates

Delivery times vary depending on the carrier, shipping service, destination, weather, holidays, and other circumstances outside of our control.

Any estimated delivery date provided at checkout, in a shipping confirmation, or by the carrier is an estimate and not a guaranteed delivery date.

Once an order has been accepted by the shipping carrier, transit and delivery are subject to that carrier's operations and policies.

Tracking Your Order

Once your shipping label is created, tracking information will automatically be sent using the contact information provided with your order.

Please note that receiving a tracking number means your shipping label has been created and your order is being prepared for shipment. It does not necessarily mean the package has already been received or scanned by the carrier.

Please allow time for USPS, UPS, or FedEx to receive and scan your package. Tracking information may occasionally take additional time to update after the package enters the carrier's network.

Shipping Delays

Occasionally, packages may be delayed due to weather, carrier disruptions, holiday volume, transportation issues, or other circumstances outside of Optimized FR's control.

While we cannot guarantee carrier delivery times, we won't leave you hanging if there's a problem. If your package appears to be significantly delayed, contact us and we'll help investigate the shipment and determine the appropriate next steps.

Lost Packages

If tracking indicates that your package may be lost in transit, please contact Optimized FR.

We may ask you to allow reasonable time for the carrier to complete delivery or conduct a search before a shipment is considered lost.

When appropriate, Optimized FR may open a claim or investigation with the shipping carrier. Depending on the circumstances and outcome, we may provide a replacement, refund, store credit, or another appropriate resolution.

Optimized FR reserves the right to require reasonable documentation or carrier verification before replacing or refunding an order believed to be lost.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with other members of your household, neighbors, building management, or other areas where the carrier may have safely left the package.

If you're still unable to locate the shipment, contact us and we'll help determine the appropriate next steps.

A carrier's delivery scan does not automatically prevent us from helping you, but we may require additional information or a carrier investigation before issuing a replacement, refund, or store credit.

Damaged Packages

If your order arrives damaged, please contact Optimized FR as soon as possible.

Please keep the product, shipping box, and packaging materials and take photographs of the damage. These may be required to document the damage and submit a claim with the shipping carrier.

After reviewing the issue, we'll work with you to provide an appropriate resolution.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We'll make every reasonable effort to correct the address before shipment, but we cannot guarantee that changes can be made after an order has been processed or transferred to the carrier.

If an order is returned to Optimized FR because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

If a package is delivered to an incorrect address because the address provided at checkout was incorrect, Optimized FR cannot guarantee a replacement or refund.

Returned or Refused Packages

Packages returned to Optimized FR because they were refused, unclaimed, undeliverable, or addressed incorrectly will be reviewed individually.

Additional shipping charges may apply if the customer requests that the package be shipped again.

Any refund issued for a returned shipment may exclude the original shipping charges and any return shipping or carrier fees incurred by Optimized FR, except where the return resulted from an error by Optimized FR.

Shipping Regions

Optimized FR currently ships to addresses within the contiguous United States (the lower 48 states).

At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Shipping availability may change as we grow. The destinations available during checkout will reflect our current shipping regions.

Contact Us

If you have a question or problem with your shipment, contact Optimized FR with your name and order number so we can look into it.

We'll do our best to help get your order where it needs to go.

It's Our Mission to Fuel Yours.